Landlord Guide

What do I need to give you to start marketing my home?

Consent to Let

Before you can let your property, you need to obtain written permission to let from your bank, mortgage lender, Superior Landlord or Freeholder of the property. If you do not receive permission, your tenancy may be deemed unlawful.

Letting Authority & Terms & Conditions of Business

We will require a signed Letting Authority and Terms and Conditions of Business in order to act on your behalf as agent and to commence the marketing of your property.

Non Resident Landlord (NRL) Approval

If you live outside the UK or spend more than 6 months a year abroad, you need to complete a Non Resident Landlord (NRL) form in order to apply for approval from the Inland Revenue for us to pay the rent to you without any deductions for tax. Your local McCann branch will have the necessary forms for you to apply.

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Landlord Insurance

Please ensure that you have the appropriate building and contents insurance in place for your property. Not all insurance products cover let properties so please check your policy. Please visit your local branch for more details.


We well require a set of keys for access along with instructions on viewing arrangements. Please note that once a tenant has been found for your property, additional sets of keys will be required.

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Energy Performance Certificate (EPC)

As of the 1st October 2008 all properties being marketed as available to let are required to have an Energy Performance Assessment carried out and a certificate produced.

What marketing do you do for my home

Property Marketing Details

Once you have instructed us to let your property, we will arrange for photographs to be taken and property details to be drawn up for marketing. Our software system, Jupix, will automatically match your property details to all relevant applicants registered with us and send them the property details via email, text message or post.

Internet Advertising

Your property will immediately appear on our popular McCann website and within 24 hours on more than 20 Internet Property Portals, including Rightmove, Propertyfinder,, Primelocation, Zoopla etc

Printed Media and ‘To Let’ Boards

Your property will also appear on various lettings lists, a window card, and a “To Let” board will be placed at the property, unless otherwise advised.

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Key Local Employers

Our local McCann branch have excellent relationships with Key Local Employees and Relocation Agents with whom we are in regular contact.

After finding a tenant what happens next?

Reference Checks

Applicants are thoroughly referenced by an external credit referencing company. Copies of proof of ID and residency of the applicants are taken and kept on file.

Landlord Property Information Form

A Landlord Property Information form should be completed as soon as possible. This will enable us to manage your property more efficiently and will include details for rent payments etc. The questionnaire will be forwarded to you under separate cover.


An Inventory appointment will be booked and an Inventory created prior to check in. Please ask for costs and more information.

Tenancy Agreement

A plain English tenancy agreement (ARLA) will be prepared following satisfactory references. The tenancy agreement will be signed in accordance with our terms and conditions of business, executed and completed prior to the commencement of the tenancy.


We will endeavour to advise the gas, electricity water and council tax offices of the tenant’s details on check in. Note: We cannot guarantee they will act on our instructions.

McCann Premier Service & Guarantee

This is an ideal opportunity to consider McCann Premier Service & Guarantee. This competitive and comprehensive service offers complete peace of mind for landlords including a guaranteed protection against loss of rental income and legal expenses. Please visit or ask at your local branch for more details.

On Completion day Move In

Proof of residency and ID received from tenants (if not already). Tenants sign the tenancy agreement (unless already received), receive a copy of the Gas Safety Record (if applicable), and meet our Inventory Clerk at the property (pre-booked appointment and if applicable) and collect keys from the Clerk. At this stage we need to ensure that all appropriate safety measures have been taken before the tenant moves in. The tenants are given the opportunity to advise of any amendments to the inventory which will be taken into account at check out.

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Gas Safety Record (GSR)

McCann operate a zero tolerance policy when it comes to Gas Safety Records. All let properties with gas must have a valid Gas Safety Record in place. McCann require all GSR at least 5 days prior to check in and keep copies of all GSR on file for auditing purposes. Your local McCann branch will be able to recommend a suitable, reliable Gas Safe registered contractor to carry out the Gas Safety inspection.

What happens to the deposit?

Tenancy Deposit

The tenancy deposit will be held as stakeholder for Assured Shorthold Tenancies in accordance with the requirements of The Deposit Protection Service (DPS). This means that the deposit can be released as soon as both parties agree. (Please refer to the tenancy agreement terms and conditions for more details.)

Contact details of the scheme

The Deposit Protection Service The Deposit Protection Service
The Pavilions
Bridgwater Road
BS99 6AA

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First months rent?

First Month’s Rent

Your first month’s rent will be paid to you via BACS transfer once the tenancy has commenced. The rent you will receive will be less commission and any other expenses due to McCann. If we are collecting rent on your behalf or managing your home, you will receive monthly statements.

Tenancy type

Tenancy Management Level

The type of management level selected will affect how your tenancy is handled once your tenants move in. You have a choice of Managed, Rent Collection or Introduction Only. Please refer to your signed Letting Authority and Terms and Conditions of Business.

Tenancy Renewals

In accordance with the terms and conditions of business for the management level selected, we will write or email you and your tenants three months prior to the end of the tenancy to enquire whether you both would like to renew the tenancy for a further term.

Tenancy Checkout

We will write to the tenant confirming the Check Out date and time and enclose a Check Out leaflet for the tenant giving them general advise on what to do for the day.

Landlord Legal Obligations

Section 11 of the Landlord and Tenant Act 1985

You must keep in repair the structure and exterior of the property including drains, gutters and external pipes. You are obliged to keep in repair and proper working order the installations in the property for the supply of water, gas and electricity and for sanitation. You are required to keep installations in the property for space heating and heating water in repair and proper working order.

Fire & Furnishings (Fire) (Safety) Regulations 1988

You must ensure that all furniture and soft furnishing, including garden and patio furniture, complies with the regulations. This will be checked during the Inventory and any furniture that does not comply will have to be removed.

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The Gas Safety (Installation & Use) Regulations 1998

As mentioned above, you must ensure that any gas appliances or installation pipe work in the property is maintained in a safe condition so as to prevent risk of injury to any person by ensuring that all such appliances and pipe work are checked annually by an approved Gas Safe registered engineer and a written record produced.

The Electrical Equipment (Safety) Regulations 1994

You must ensure that electrical equipment is safe and will not cause danger and that it satisfies the safety requirements of the 1994 Regulations by getting it checked by a qualified electrician.

What about data protection?

Information supplied will be held on our computer system in accordance with the company’s notification under the Data Protection Act 1998.

Above all - We will always look out for you!!

The property ombudsmen  Arla licensed member
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